Account deletion
Delete your Kindred account
You can delete your Kindred account and its associated data at any time — either from inside the app, or by emailing us if you can no longer access it.
Option 1: Delete from inside the app
This is the fastest route and takes effect immediately.
- Open Kindred and make sure you are signed in.
- Go to Me.
- Choose Delete Account.
- Follow the confirmation flow.
Option 2: Request deletion by email
If you have lost access to the app or your device, email privacy@kindredmemory.com from the email address associated with your Kindred account, with the subject “Delete my account”.
We verify that the request comes from the account owner before acting on it. Requests are actioned within 30 days.
What gets deleted
Deleting your account removes, from both your device and our servers:
- Your account and sign-in credentials
- All contacts, notes, interactions, tasks, and reminders
- All voice recordings and their transcripts
- All AI conversations and extracted relationship data
- Device and push-notification registrations
- Any anonymous benchmark figures you contributed that have not yet been aggregated
Because Kindred encrypts your relationship content before it is synced, the copies held on our servers are ciphertext that we cannot read. Deletion removes that ciphertext along with everything else.
What is retained, and for how long
- Backups and replicas: residual copies are purged within 30 days of deletion.
- Feedback you chose to send: if you submitted feedback through the app, the message text you consented to share may be retained separately for product improvement. Ask us to remove it in the same email and we will.
- Anonymous aggregate statistics: figures already combined with those of at least 49 other users cannot be traced back to you and are not reversible on deletion.
- Records we are legally required to keep: retained only where the law requires, and only for as long as required.
This cannot be undone
Deletion is permanent. Because your content is encrypted with a key held on your device, we cannot restore an account or recover its contents after deletion — export anything you want to keep first (Me → Export Data).
Questions
Contact privacy@kindredmemory.com. See also our Privacy Policy.